Refund policy

Refund Policy & Process

At BushLine, we build gear for the toughest conditions in Australia, New Zealand and beyond, and we stand by the quality of our kit. Our Return Policy is designed to be as rugged and reliable as the products we sell. We provide a straightforward 30-day window for returns on items that are faulty or not as described, ensuring you can shop with confidence knowing we've got your back when you're out in the scrub.

How to Initiate a Return

To initiate a return, you must contact our support team at Returns@BushLine.com.au first. Please do not send items back to our corporate office address. We will provide you with the exact shipping address for the appropriate returns warehouse depending on the item.

Refund Eligibility

Under Australian Consumer Law, you are entitled to a replacement or refund if an item has a major problem (is unsafe, significantly different from the description, or faulty).

• Change of Mind / Wrong Size: Please note that we do not offer refunds or exchanges if you simply change your mind, or if you order the wrong size/colour. All clothing and apparel sales are final regarding sizing, so please double-check your measurements and order details before checking out.
• Condition: For a faulty or incorrectly described item, just return it in the state it's in — a fault often only shows up once gear is used, and using it doesn't cost you your rights. Original packaging is helpful if you still have it, but not required. (For any agreed change-of-mind return, items do need to be unused and in original condition.)

Electrical & Installation Warranty

For safety and warranty purposes, all Wind Turbines, Solar Controllers, and technical electrical equipment must be installed by a qualified specialist (e.g., a licensed electrician).

• We strictly do not accept returns or provide refunds for items damaged due to incorrect use, DIY installation, or improper wiring.
• If you're returning an electrical item as faulty, evidence of how it was installed (such as an electrician's invoice or photos of the wiring) can help us assess the claim quickly — but it is not a condition of your warranty or your rights under the Australian Consumer Law.

Wind Turbines

Turbines are built to order. No returns for change of mind. If you believe your turbine is faulty, contact us within 30 days of delivery with photos or a short video. If we agree it needs to come back, we give you the address when we approve the return, and you send it there packed as it arrived. We inspect it, investigate the fault, and check it was installed correctly by a qualified specialist; installation paperwork helps us assess it quickly, but it is not a condition of your rights under the Australian Consumer Law. If the fault is confirmed, we refund your reasonable return freight. Based on that assessment we repair or replace it, or refund you, and we tell you the outcome in writing. The same applies to New Zealand customers.

Return Shipping Costs

If the item is faulty, unsafe or not as described (a failure under the Australian Consumer Law), the return won't cost you anything — we'll either send you a prepaid return label or refund your reasonable postage costs once the fault is confirmed. For bulky items like wind turbines, contact us first and we'll sort the logistics.

If we've agreed to take something back for any other reason (outside your Australian Consumer Law rights), you'll cover the return postage and it's non-refundable. If you're shipping an item worth over $75, use a trackable service or shipping insurance — we can't guarantee we'll receive an untracked return.

The Refund Process

Once your return is received and inspected at the designated warehouse, we will send you an email to notify you of the approval or rejection of your refund.

• Approved: If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment.
• Rejected: If the item is returned damaged, dirty, or missing parts (not due to our error), we reserve the right to grant only a partial refund or reject the return entirely.

Late or Missing Refunds

Refunds can take some time to appear in your account due to bank processing times. If you haven't received a refund yet:

1. Check your bank account again.
2. Contact your credit card company (it may take 3-7 business days to post).
3. Contact your bank. If you have done all of this and you still have not received your refund, please contact us at Returns@BushLine.com.au or call 0400 333 898.

Key Points at a Glance

• Policy Duration: 30 days from date of delivery. Your Australian Consumer Law rights are not limited to this window.
• Refund Eligibility: Faulty, unsafe, or significantly different from description.
• Return Shipping Cost: On us for faulty or not-as-described items; customer's responsibility (non-refundable) for any other agreed return.
• Installation: Licensed specialist strongly recommended for all Wind Turbines and Solar Controllers — damage caused by faulty installation isn't covered, but installation paperwork is never a condition of your consumer rights.
• Exchanges: Not offered; please ensure correct sizing/specifications before checkout.
• Contact: Returns@BushLine.com.au | 0400 333 898.

Last updated 18/09/2026