Refund Policy & Process
Refund Eligibility Our refund policy applies to items returned within 30 days of purchase that meet our Return Policy conditions (unused, original packaging, shelf-ready).
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Change of Mind: Please note that we are not required to provide a refund or replacement if you simply change your mind.
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Faulty Items: If an item has a major problem (is unsafe, significantly different from the description, or faulty), you are entitled to a replacement or refund under Australian Consumer Law.
The Refund Process Once your return is received and inspected at our Perth warehouse, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
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Approved: If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment.
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Rejected: If the item is returned damaged, dirty, or missing parts (not due to our error), we reserve the right to grant only a partial refund or reject the return entirely.
Processing Times (Where is my money?) Please note that refunds can take some time to appear in your account due to bank processing times.
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Check your bank account again.
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Contact your credit card company, as it may take 3-7 business days before your refund is officially posted.
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Contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at Support@BushLine.com.au.
Sale Items Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded for "Change of Mind." (This does not affect your rights under Australian Consumer Law if the sale item is faulty).
Exchanges We replace items if they are defective or damaged. If you need to exchange an item for the same item (e.g., a different size), send us an email at Support@BushLine.com.au for instructions.